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How should a business answer the phone professionally?

#1 When answering a business phone it is important that it is not allowed to ring more than three times. Advise employees that the second or third ring is the ideal time to pick up the telephone. #2 The phone should be answered with a positive greeting such as “Hello,” “Good Morning,” or “Good Afternoon,” etc.

What is call etiquette?

Phone etiquette is the way you use manners to represent yourself and your business to customers via telephone communication. This includes the way you greet a customer, your body language, tone of voice, word choice, listening skills and how you close a call.

What are telephone techniques?

Powerful Telephone Techniques

  • Stop what you’re doing at the time.
  • Answer the phone by the 3rd ring.
  • Smile…the caller will hear it.
  • Offer an enthusiastic greeting.
  • Sound warm and friendly with a positive attitude.
  • Be prepared; have your leasing tools ready.

How can I be nice to rude customers?

Strategies for Handling Rude Customers

  1. Stay Calm, Don’t React. The first thing to do is to remain calm and not respond in kind.
  2. Don’t Take It Personally. Chances are, your customer is angry about a bad product or service, and you’re just the unfortunate target for their frustration.
  3. Listen and, If Appropriate, Apologize.

What is the difference between a principle and a law?

Laws are general rules and ideas that adhere to the nature of the universe while principles describe specific phenomena that require clarity and explanation.

What are the seven characteristics of a good constitution?

7 Essential Qualities of a Good Constitution

  • (1) Clarity or Definiteness:
  • (2) Brevity:
  • (3) Comprehensiveness:
  • (4) Flexibility:
  • (5) Declaration of rights:
  • (6) Independence of Judiciary:
  • (7) Directive Principles of State Policy: